What to Expect When Visiting the Clinic

 We have now been seeing patients in the clinic for two full months and while things are a little different, providing first class care remains the same.

During the shut down we took this time as an opportunity to revamp our internal software system.  This dramatically improved our ability to take online bookings for many practitioners.  You can start by going here to see all your options.  We also started providing "virtual appointments", which we continue to provide as an option for those patients who feel more comfortable starting with an online visit.

When you do come to the clinic you will see that things are a little different.  At Physio Sport Med of Oakville we follow the Ontario Provincial guidelines along with the guidelines specified by the various colleges that regulate our practitioners.  This targets the safety of our patients, practitioners and staff.  We take it seriously.

​Here's what you should expect at your next visit.

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1. If you are not feeling well, please stay home and give us a call.  We have options to "see you" virtually, and if that doesn't work we will waive any cancellation fees that might otherwise apply.
2. We are staggering appointments to avoid clinic congestion on arrival and departure.
3. Call us when you arrive, and we will let you know when it is safe to enter.  You can wait in your car or outside and when ready we will show you directly into one of our treatment rooms. If you do enter the clinic before your practitioner is ready we do have limited room in our waiting area which respects physical distancing.
4. When you enter the clinic you will be required to wear a mask, and sanitize your hands.  Practitioners will wear masks during the treatment, and will wear face shields as appropriate for close face to face examination and treatment.  They also wash hands between patients or wear gloves.  Please respect other patients and staff by keeping a 2 metre separation.  Avoid the clinic washroom where possible.
5. For your safety we complete regular cleaning that supersedes Public Health standards.  We sterilize each room after each patient and change linens.  We also regularly sanitize other clinic surfaces.
6. When you are done we are able to bill private insurance directly and/or take touchless payments using debit, Visa and Mastercard.  We can also provide you with receipts emailed directly to you.

While Ontario has done very well so far to bring Covid numbers down, we continue to recognize the need to be vigilant to help avoid local outbreaks and the feared second wave.  Please help us in this endeavor when you come to visit.

As you get back into your regular exercise routine rest assured that we are here to help with any issues or injuries that you encounter.

Thank you very much for your continued business!